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Archive for October, 2008

A Short History of Financial Euphoria - Revisited

Tuesday, October 21st, 2008

In this unprecedented period of uncertainty and volatility, the most common question my team and I at Pareto Systems are hearing from Financial Advisors is:
“What is working right now?”

Our answer is simple:

“The same thing that works every time we find ourselves in this situation. A good defense is a good offence.”
You have to pick up the phone and call your best clients and be their voice of reason. But remember, it’s not just what you say that matters, it’s what they hear. Your tone, your inflection, your sense of calm and clarity is essential.
That said, if you are looking for ways to refine your message as well as your ability as a messenger to radiate confidence to all of the people you know, I suggest you read the article below as a starting point. You see, soon after the tech-bust 7 years ago, Dave (David Miller, co-CEO of Pareto Platform and Pareto Systems) and I circulated this article to our clients as a reminder of how the markets work.

Remember what Sir John Templeton said, “A Bull market begins on pessimism, grows on skepticism, matures on optimism and dies on Euphoria.”

If you really believe that, as I do, then we are in the early stages (albeit very early stages) of a bull market right now. The key is, the first to realize it, believe it, adapt and act will be the winners!

As a call to action for you, read the article below. It will give you some guidance in terms of what you can say to your clients. While you are at our website, I urge you to watch a brief video clip of me talking to an audience about how to improve your refer-ability. As counter intuitive as this may sound, you are at your highest level of refer-ability right now. But you have to position the concept of you making yourself available to speak with a friend as a service you are providing, not as a favor you are requesting of them.

If you are wondering if this really works, we have had a parade of advisors calling to inform us that they are attracting more referrals right now than ever before. Take action. Call your clients and position your business to thrive, rather than just survive. And in the process you can get FROM this historic period rather than THROUGH IT. History can serve us all. Let’s invest the past into the future.

Let’s help our clients, friends and family face the future with anticipation, not apprehension!
- Duncan MacPherson

A Short History of Financial Euphoria – A Synopsis Revisited

By Duncan MacPherson & David Miller, Co-founders, Pareto Systems & Pareto Platform
In his foreword to the 1993 edition of A Short History of Financial Euphoria, economist John Kenneth Galbraith writes that investors “might be reminded of the way not only fools but quite a lot of other people are recurrently separated from their money in a moment of speculative euphoria.”

We feel it prudent to revisit this minor classic. After all, in December 1999, Business Week magazine confidently heralded the new century by printing, “We’re running with the bulls again this year. The big story of 2000 is likely to be tech stocks, how far and how fast they will rise.” As we all remember, that prediction was proven inaccurate, as the tech bubble soon burst and markets fell. How does that old adage about “hindsight” go?

In A Short History of Financial Euphoria, Galbraith examines significant episodes of speculative boom and bust during the past four hundred years, so that their characteristics can be defined and understood. With this information, he hopes to equip investors, as well as all people who work with money, with the insight to protect themselves during a market run-up, what he calls a period of financial euphoria. Galbraith is certainly not confident that regulations will ever be able to achieve such security for investors.

According to Galbraith, speculative episodes start with something capturing the financial imagination, driving up an item’s price or the price of an entire sector. This increase attracts new buyers. Speculation starts to build on itself as more investors jump on board. Those on board talk the investment up, further building interest in it.

There are two types of participants in speculative markets:

1. Those who feel the run-up is under control and that the market is adjusting to a new, higher norm.
And
2. Those (fewer in number) who perceive that the market spike is a result of momentary speculation, and who want to ride the upward wave and get out before it crashes on the rocks of reality.

Specific Features of a Speculative Episode

1. Something new is being offered. In 1636, it was tulips. In the 1980s, it was junk-bonds.

2. People’s egos and pocketbooks are rewarded (but only in the short term) for getting on board early.

3. Debt becomes out of proportion with the underlying means of payment. For example, in Y2K, margin accounts were called in when tech stocks corrected, causing further declines in share value.

4. The market crashes. Things always fall. And with a bang, not a whimper. Financial operations do not lend themselves to innovation. The reason for this sudden downward change is because both groups mentioned above are predisposed to escape  quickly. Something, it doesn’t matter what nor how insignificant, triggers the exit. None of this information, however,  is new.
 The period following the crash is marked by anger against those who had been so recently seen as savvy, recrimination and  unsubtle introspection. Rarely will the speculation itself be examined. Why? Because too many people were involved;  there’s no satisfaction in blaming a community of fools. And because society holds the market as the “totem of  free-enterprise, it looks to external force or else abuse of the market to explain its failure.  

Benefiting from Financial Euphoria

According to Galbraith, investors can benefit from a speculative boom if they resist two compelling forces:

 • A powerful personal belief that investment success was intelligently earned.

 • The pressure of public (and seemingly superior) financial opinion.

Resistance to these forces is extremely difficult because it goes against the very momentum of the episode and its advocates. Those who predict a fall are viewed as doomsayers by both of the above groups.

Two other factors contribute to financial euphoria:

 • Short financial memories.

 • The association of money with intelligence.

In the free-enterprise world, the talent for making money is associated with the talent for social and economic perception, and with careful thought: “the more money, the greater the achievement and the intelligence that supports it,” Galbraith writes. We also tend to associate this genius with the leadership of the great financial institutions. Specifically, we believe that the more assets under management, the greater the perception of those running them. In addition, we defer to those who have money to lend. Galbraith reminds us of the old industry saying, however, that “financial genius is before the fall.” After the fall, no one looks so smart.

After analyzing the characteristics of a Speculative Episode, Galbraith spends the remainder of the book, fully three-quarters of it, examining historical examples of such episodes. He discusses the Tulip Mania of 1636-37 in Holland, the Banque Royale fiasco in France and the South Sea Company bubble in England during the early 18th Century. Galbraith then crosses the Atlantic to analyze the Great Collapse of the New York Stock Exchange 1929 and Black Monday in October 1987 (United States). These analyses drive home Galbraith’s point - that speculative periods follow the patterns he outlined at the beginning of his book.

Lessons Learned from Economic History

In his summary, Galbraith suggests that while history can teach us lessons best not to be missed, economic history lessons are somewhat ambiguous because of the process of continuous transformation in the field of economics. That aside, he feels that when controlling circumstances are the same, the lessons are clear. Galbraith summarizes the lessons to be learned:

The circumstances that induce the recurrent lapses into financial dementia have not changed. Individuals and institutions are captured by the wondrous satisfaction from accruing wealth. The associated illusion of insight is protected, in turn, by the oft-noted public impression that intelligence, one’s own and that of others, marches in close step with the possession of money. Out of that belief comes action, the bidding up of values, whether in land, securities or, art. The upward movement confirms the commitment to personal and group wisdom. And so on to the moment of mass disillusion and the crash.

This last, never comes gently. It is always accompanied by a desperate and largely unsuccessful effort to get out. Those who are involved never wish to attribute stupidity to themselves. Markets are also theologically sacrosanct. Some blame can be placed on the more spectacular or felonious of the previous speculators, but not on the recently enchanted (and now disenchanted) participants. The least important questions are the ones most emphasized: What triggered the crash? Were there some special factors that made it so dramatic or drastic? Who should be punished?

Galbraith suggests that not much can be done about this situation beyond having a better understanding of the speculative process. In his customary wry manner, he warns:

There is the possibility, even the likelihood, of self-approving and extravagantly error-prone behaviour on the part of those closely associated with money. When a mood of excitement pervades a market or surrounds an investment prospect, when there is a claim of unique opportunity based on special foresight, all sensible people should circle the wagons. Perhaps there is, indeed, opportunity. A rich history provides proof, however, there is only delusion and self-delusion.
Things may change, but human nature stays the same.

A Short History of Financial Euphoria by John Kenneth Galbraith is published by Viking Press, 1994 (hardcover), 110 pages; and by Penguin Books of Canada, 1994 (paperback).

Loose Change: Running your business in a meltdown

Monday, October 20th, 2008

Running your business during an economic meltdown

What should you do in today’s economic meltdown to protect your business? Duncan MacPherson, co-founder of Pareto Systems, a business-development firm that helps small businesses and Fortune 500 companies, offers this advice:

Maintain your fees and pricing. You want to attract clients, not chase them away. Lowering your price can make prospective customers start focusing on your cost rather than worth.

Turn your clients into referral-generating advocates. In times of uncertainty in the market, many of your competitors are neglecting their clients as they attempt to actively recruit new business. If a client truly believes in your services, the likelihood that he or she will recommend you to his or her friend is extremely high.

Call your best clients. Make routine calls to the 20 percent of your best clients to touch base and ask them how they are doing. You aren’t trying to sell anything or be the bearer of any profound news. As the conversation winds down, remind them that you are available to help them.

Explain how your services are beneficial during times of economic uncertainty. Outline the short- and long-term benefits of your services to make yourself indispensable.

Heed the advice of your clients: If you want to improve your levels of service, ask the people who currently receive it. — Star-Telegram

Shrink and Grow Rich

Monday, October 20th, 2008

July 21st, 2008

by Duncan MacPherson

Naturally, the revenue of your business should grow year after year, but that does not mean that the number of relationships you manage must increase too. In fact, when it comes to relationships, the goal is not to see how large your client-base can reach, but rather how small it can remain. Many entrepreneurs tend to hit a plateau because they subscribe to the precept that you must continually “grow or perish” in order to succeed and maximize bottom line profits. “Right sizing” is a critical step in moving to the next level. I can’t begin to tell you how many thought-for-profit entrepreneurs I’ve witnessed benefit enormously from taking a proverbial step back.

As a general rule, 20% of any business’ clients generate 80% of the revenue. The question you should ask yourself is this: do you invest 80% of your time on those 20%?

Getting Started: Client Classification & the Ideal Client Profile

The first action to take in right sizing your practice is to classify your clients. Through this process, you will create an ideal client profile which will allow you to identify the type of future clients that you wish to work with. I encourage you to create a detailed client classification by using the Triple-A approach.

In this model, AAA clients are the best-rated clients, performing exceptionally in the following three criteria: Assets, Attitude, and Advocacy. AAA clients meet asset criteria, have positive attitudes that are most enjoyable to work with, and frequently work as advocates who widely recommend your services.

AA clients are almost, but not quite, at the AAA level. These clients have sufficient assets to be an A level client, but also seem pleased with your service and have a good attitude. However, for whatever reason, AA clients are not sending introductions your way. The goal with an AA client is to encourage them to reach the AAA level by offering superb client service. At the same time, it is also important to show AA clients how to introduce others into your ‘exclusive club.’ This often takes time and patience, but the results are well worth it.

An A designation denotes a client that you know has A-level assets, but who is simply a ‘customer,’ and not yet a true client. It is crucial to demonstrate to A clients that you are a superior professional who they can trust. The good news is that these clients are typically the best prospects since they are already partially committed to your services; therefore, you don’t have to start from scratch in winning them over as clients. The remaining classes of clients (B, C, D etc.) don’t have immediate potential but are not to be entirely overlooked.

You’re Not Firing them, You’re Respectfully Disassociating

The next step in the right sizing process is to call the clients on your list. When speaking to each client, it is essential that you are forthright and rational:

Up until recently, I’ve been trying to be all things to all people, and over time, I found myself becoming a generalist. Going forward, I’ve decided to become a specialist who strives to be all things to some people. I know my capacity, and in order to offer superior service, I have to make some changes to my practice. Part of that includes using an ideal client profile that reflects the type of client who is a good fit for my team and me. (Outline AAA). Based on this profile and our history together, I feel that going forward there probably isn’t a good fit. However as a value added service, I have identified someone who I feel would be a better fit for you.

The point of right sizing is to build a clientele made up exclusively of clients you want to work with, because these are the clients who will become raving fans and sing your praises to their friends, family and associates. These clients are the key to building a successful, profitable practice. Remember, it’s more important to reach people who count, than to count the people you reach.

Duncan MacPherson is co-author of Breakthrough Business Development: A 90 Day Plan to Build Your Client Base And Take Your Business To The Next Level” and co-founder of Pareto Platform, an industry leading business development firm that helps entrepreneurs improve their practice management and business development systems. For more actionable templates and other resources, visit www.paretoplatform.com.

Http://www.resourcenation.com/blog/shrink-and-grow-rich

Learn more about products and services to help you implement these ideas. Visit www.paretoplatform.com