I have been keenly aware this week that clients who get the best results are those that keep it simple and implement with unwavering conviction. The rules of the game are: Patience, Honesty, Integrity, Fair Dealings, Conviction and Independence. Not much complicated in that ….. Some get so caught up in self-importance that it gets […]

Our increased service levels have made a HUGE difference in the level of our client satisfaction. It has helped to increase client loyalty because clients know what to expect from us now and they also are more comfortable referring us to a friend etc. For example: We have had a client for several years and […]

There are individuals in all types of businesses doing an exceptional job of building consistency, congruency and chemistry with their clients and potential clients. In my day-to-day interactions, whether it is with an accountant, lawyer, contractor, or sports store; I am always watching how their business is conducted and whether or not they are building […]

On a conference call today with a great group of pareto platform clients, I was reminded of the power of the Client Advisory Council. On the call, our client recounted how just last week - after following our turnkey process - he enjoyed a dinner meeting with a group of 13 clients and significant others that […]

We have been saying for a long time how important trust is in any business relationship–at least any business relationship that you wish to endure over several years. I would take that one step further and suggest that we could define a professional relationship as one that is long term and based on trust. A […]